Uganda Service Delivery Indicators Report
As stated in its Vision 2040 blueprint, Uganda aims to transform society and provide citizens with a better standard of living by focusing on improving the quality of health and education services. Service delivery outcomes are determined by the relationships of accountability between policymakers, service providers and citizens. The Service Delivery Indicators (SDI) aim to construct a set of benchmarking metrics that capture critical dimensions of service delivery, including knowledge and effort of providers. The SDI discovered that increased access to education was not accompanied by improvement in learning outcomes. It also shows that although teachers and health workers function in relatively decent working environment, a number of challenges must be urgently addressed. Almost half of the providers were missing in action and not found in the classroom teaching students or in the consultation room attending to patients. In addition, the SDI uncovered significant knowledge gaps for both teachers and health workers. Furthermore, the SDI showed serious regional inequalities which will also likely feed into greater income and welfare inequality in the future. While Uganda has made tremendous progress over the past two decades, sustaining or accelerating this progress will require a focus on raising quality and efficiency in health and education.
||World Bank & EPRC
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