The FinScope initiative was established to promote financial inclusion and access to financial services across various African countries. The resultant FinScope surveys are nationally representative surveys on the demand, access and use of financial services, and have been carried out in 18 African countries including Uganda.
The 2013 FinScope III survey for Uganda (undertaken by EPRC) follows two previous surveys – FinScope I and II carried out in 2006 and 2009 respectively. The study uses tools and methods developed by FinMark Trust that are standardized to enable comparison across the countries carrying out the surveys and over time. The FinMark Trust also provides guidelines to be followed when collecting data- based on the individual country setting.
Similar to the previous reports, FinScope III collected and pulled together detailed information and data from the adult population about their financial habits and their exposure and interactions with various financial services and institutions.
The principal aim of the project was to examine people’s access and their use of the available financial services. As such, the resultant report was written under the theme ‘Unlocking Barriers to Financial Inclusion in Uganda’. Unlike the preceding surveys however, the FinScope III survey also examined the use and proliferation of Mobile Money and the role it has played in brining financial services to a wider range of people.
The survey was also re-designed to provide a basis for future FinScope panel surveys. With a panel survey, the key stakeholders in the financial sector would be able to monitor the dynamics in access to and usage of financial institutions.
The Project was carried out in collaboration with four institutions; The Secretariat: Bank of Uganda, FinMark Trust, Uganda Bureau of Statistics (UBOS) who were subcontracted to select a nationally representative sample of adult Ugandans and Reev Consult International contracted to conduct the nationwide household surveys that informed the final report.
The main objective of the survey was to determine the levels of access to and use of financial products and services by the adult population in Uganda. Like the earlier surveys, FinScope III sought to establish the level of financial inclusion by looking at access and usage of financial services and products through four major access strands namely: saving and investment; credit and borrowing; remittances and money transfer; and insurance.
Additionally the survey sought to establish the level of financial literacy amongst the adult population and their perception of consumer protection offered by financial institutions.
Other objectives include:
Funding was provided by The United Kingdom’s Department for International Development (DFID); they provided the financial support for all project activities.




Economic Policy Research Centre
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
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Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside it.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers).
Despite our very best efforts to allow anybody to adjust the website to their needs. There may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to